FAQs

The kitchen is undoubtedly the most popular and widely used room in the house, and the various functions the kitchen of today is asked to perform, requires accurate planning and good design.

A good starting point is to look at the various ways in which your kitchen is used, how often and who uses the kitchen. This will then provide you with a list of basic design requirements for your kitchen that need to be met.

Where can I see displays of Sheraton Kitchens?

Your local Sheraton retailer will have a selection of displays and a full set of doors for you to view. We strongly recommend that you always view a display or sample door before purchasing your Sheraton Kitchen.

What is the difference between a true rigid cabinet and a flat-pack assembled cabinet?

Sheraton Kitchen units are true rigid units, assembled in our factory by skilled craftsman using the latest technology. True rigid units are assembled using glue and dowel, rather than cam and dowel construction, ensuring there are no visible fixings or redundant drill holes. Sheraton units are also supplied with doors, drawers and accessories pre-fitted and we even drill for doors and drawers for handle suite selection*.

Can I buy direct from Sheraton?

Omega PLC are the manufacturers of Sheraton Kitchens and only sell via specialist retailers who will use their extensive knowledge and expert design skills to produce the kitchen of your dreams.

What happens if I pay a deposit to a retailer for a Sheraton Kitchen who then ceases trading before my kitchen is delivered?

In the unlikely event of this happening we run a Deposit Guarantee Scheme. This ensures that we will still supply your Sheraton Kitchen furniture at the current manufacturers recommended retail price list, less the deposit paid on furniture, provided that the amount paid to the dealer does not exceed 50% of the manufacturer's recommended retail price.

Do your kitchens carry a guarantee?

Yes, all Sheraton Kitchens are supplied with a 10 YEAR GUARANTEE, providing you with complete peace of mind when purchasing your kitchen. Sheraton guarantees that for a period of ten years from the date of purchase that the kitchen cabinets and fascias (“the products”) manufactured by Omega PLC are free from defects in material and workmanship. Sheraton Kitchens will supply replacement products for items that do not comply with this guarantee free of charge or, at our discretion, repair such products free of charge subject to our terms and conditions.

How long will it take for me to receive my Sheraton Kitchen? Once the retailer has placed the order with us, your Sheraton Kitchen will be delivered within 2-3 weeks. However, Painted kitchens are available within 3-4 weeks from placing the order.

Do you charge for delivery?

No. We provide FREE** delivery, direct to your home and our two-man delivery teams will ensure your new kitchen is delivered with care and professionalism.

Kitchen characteristics

Wood is a natural material with an endless variety of textures and grains. Variations evident on installation should diminish over a period of time to create a pleasant uniformity. As our policy is one of continuous improvement, we reserve the right to amend designs and specifications without prior notice. Where real wood veneers are used on external surfaces, we are unable to guarantee an exact match due to natural variations in colour and grain. The colours in this brochure are as accurate as the printing process will allow, and we recommend that you view a display or sample door at one of our approved retailers prior to purchase. Errors and omissions excepted.

*applies to the majority of handles. **minimum order value applies.